Privacy, refunds, terms & cookies.

1. Privacy Policy

Our commitment at Sandra Kaufmann Gronauer ("we," "us," or "our") is safeguarding your privacy.

When you visit our website brightcanvasforge.com and use our services, this privacy statement describes how we gather, use, and safeguard your information.

Details We Acquired

• Personal Information: Name, email address, phone number, and any other information you freely supply upon calling or using our services.
• Non-Personal Information: Operating system, IP address, browser type, and usage statistics to assist in the development of our website and offerings.

How We Use Your Data

We use your data for the following:

• To provide, preserve, and enhance our offerings.
• To interact with you including updating you and answering questions.
• To track use and examine trends to improve our products.
• To enforce our terms and fulfill legal responsibilities.

Tracking Technology and Cookies

We might gather data about your browsing behavior using cookies and related tracking technologies. Your browser settings let you manage cookies.

Distributing Your Data

We neither rent nor sell your personal data to outside companies. Under strict confidentiality agreements, we may share your information:

• With service providers who support our operations (e.g., payment processors, marketing services) under strict confidentiality agreements;
• Should legislation or legal requests demand it.

Data Cybersecurity

We put reasonable security policies in place to guard your data from illegal access, disclosure, modification, and destruction. None of any method of transmission over the Internet or electronic storage, though, is absolutely safe.

Links from Other Websites

Links on our website could point to outside websites. We have no bearing on the privacy policies of those outside websites. Please have a look over their privacy policies.

Children's Confidentiality

Our services are not meant for people less than eighteen. We neither intentionally gather personal data from minors. Should we find out we have gathered such data, we will act to delete it.

Your Rights

Your location will determine whether you have particular rights about your personal information — that is, access, correct, or delete rights. Please contact us using the information below to exercise your rights.

Updates to This Privacy Policy

We occasionally might change this privacy policy. Any changes will show right away on our website. For the most current information, we advise you to routinely review this policy.

Contact Details

Should you have questions or concerns regarding this Privacy Policy, kindly get in touch with us at team@pixelforgehouse.com.

2. Refund Policy

On all services rendered, we guarantee 7 days of satisfaction. Should you not be happy with the deliverables, kindly contact us within this time to address any issues.

Services Rendered

• SEO Services: Refunds for SEO are not offered as outcomes depend on several factors outside of our control. Still, we provide changes within the parameters of your service agreement.
• Web Design Services: You will be qualified for one round of changes should you find the first designs offered unsatisfactory. Should you still find the design unsatisfactory after changes, you can be qualified for a partial refund depending on the state of the work done.
• Content Creation Services: Tell us within 7 days if the supplied material does not satisfy your requirements as stated in the service agreement. We will try to change the material or provide a partial refund depending on the effort done.

Demand for a Refund

You have to let us know in writing at team@pixelforgehouse.com within the designated period asking for a refund. Please provide your name, order number, and a statement of the problem.

Approved reimbursements will be handled within 7 business days following approval. Refunds will be granted from the original purchase payment method.

Exceptions

• Services that the customer has completely purchased and approved will not be eligible for refunds.
• Unless stated in a signed agreement, deposits for continuing projects are not refundable.

Changes to This Policy

We kindly retain the right to change our refund policy at any moment. Modifications will show right away on our website. Review this policy often for changes.

Contact Information

Please get in touch with us at team@pixelforgehouse.com should you have any issues about this Refund Policy.

3. Terms and Conditions

Welcome to Sandra Kaufmann Gronauer. Using our services and visiting our website at brightcanvasforge.com agrees you to the following terms and conditions. Should your agreement differ, kindly avoid using our website.

Acceptance of Terms and Conditions

You verify that you are at least 18 years old and capable of entering into these terms by using our website and offerings.

Changes to Terms

We reserve the right to change these terms whenever we so want. Modifications will show right away on our website. Your ongoing use of the site shows acceptance of the new terms.

Services Offered

Among our offerings are web design and development as well as search engine optimization (SEO). Content Creation comprising marketing copy, articles, and blog entries.

Client Obligations

Accurate, complete, and timely information is the responsibility of clients for the effective running of services. Delays brought on by insufficient knowledge could compromise delivery schedules.

Terms of Payment

Payment comes due upon contract or proposal acceptance. We take card payment, Apple Pay, Google Pay. Late payments might cost extra.

Project Deliverability

Timeline: Agreed upon projected completion times for the project will be given. We are not liable for delays brought on by circumstances outside of our control even as we work toward deadlines.

Revisions and Approvals

Up to 5 changes per project are part of our services. Before the project is regarded as finished, final approval has to be sent in writing.

Intellectual Property Rights

You will own all final deliverables once paid for. Unless otherwise decided, we reserve the right to highlight completed works on our portfolio.

Confidentiality

Unless mandated by law, we will keep your private information under confidentiality and will not share it without your prior permission.

Limit of Liability

Sandra Kaufmann Gronauer won't be liable for any indirect, incidental, or consequential damages resulting from your use of the site or the services rendered.

Contact Information

Please get in touch with us at team@pixelforgehouse.com should you have questions or concerns about these terms.

4. Cookie Policy

This Cookie Policy explains how Sandra Kaufmann Gronauer ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website brightcanvasforge.com.

What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently, remember your preferences, and give site owners information about how the site is used.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, such as remembering your cookie consent choice. These cannot be disabled without affecting core functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics, so we can improve our content and offerings.
• Functionality Cookies: Allow the website to remember choices you make (such as your consent preference) to provide a more personalized experience.

We do not use cookies to sell your personal data, and we do not knowingly permit third parties to use cookies on our site for their own advertising purposes.

How We Use Cookies

We use the information gathered through cookies to:

• Keep the website secure and functioning correctly.
• Remember your cookie consent choice so we don't ask again on every visit.
• Understand overall visitor trends to improve our website and services.

Managing Your Cookie Preferences

When you first visit our website, you are given the choice to accept or decline non-essential cookies via our cookie banner. You can also control or delete cookies at any time through your browser settings — most browsers allow you to refuse cookies or alert you when a cookie is being set. Please note that blocking essential cookies may affect how parts of our website function.

Third-Party Cookies

Where our website embeds third-party content (such as an embedded map), that third party may set its own cookies in accordance with its own cookie policy, which we do not control. Please review the relevant third party's policy for details.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. Any changes will show right away on our website. We advise you to routinely review this policy.

Contact Information

Should you have questions or concerns regarding this Cookie Policy, kindly get in touch with us at team@pixelforgehouse.com.